Customer Support

Contact Us

Our customer support team is here to assist you with any inquiries related to bookings, event details, policies, or technical issues. You can reach us via the following methods:

  • Email: info@stirlingmurder.co.uk
  • Phone: 02037288985 (Available Mon-Fri, 9 AM – 6 PM GMT)
  • Social Media: Message us on Facebook, Instagram, X or TikTok @StirlingMurderUK

Frequently Asked Questions (FAQs)

1. How do I book a ticket for an event?

You can book tickets online through our website’s booking page. Simply select the event, choose your preferred date and time, and proceed with the checkout process. You can find our ticket booking page here. For events with specific venues please contact the venue directly.

2. Can I get a refund for my booking?

Refunds are available under certain conditions. Please refer to our Cancellation & Refund Policy in our Consumer Terms and Conditions for details. If you need further assistance, contact us at info@stirlingmurder.co.uk.

3. What should I do if I haven’t received my booking confirmation?

Check your spam/junk folder first. If you still haven’t received it within 24 hours, email us with your booking details, and we will resend the confirmation.

4. Can I transfer my ticket to someone else?

Yes, tickets can be transferred to another person. Please contact us with the name and contact details of the new attendee at least 24 hours before the event.

5. What time should I arrive at the event?

We recommend arriving at least 30 minutes before the event starts to check in and enjoy the pre-show experience.

6. Do you cater to special dietary requirements?

Yes, we accommodate dietary requirements for catered events. Please inform us at least 7 days before the event so we can make the necessary arrangements.

7. Is there a dress code for events?

Some events may have themed dress codes, which will be mentioned in the event details. Otherwise, smart-casual attire is recommended.

8. What if I have accessibility needs?

We aim to make our events accessible to all guests. Please contact us in advance if you require special accommodations.

9. What happens if an event is cancelled?

In case of an event cancellation, all ticket holders will be notified via email and offered a refund or an alternative date.

Technical Support

Having trouble with our website or online booking system? Try the following steps:

  • Refresh your browser and clear your cache.
  • Try using a different device or web browser.
  • Ensure your internet connection is stable.
  • If issues persist, contact us at info@stirlingmurder.co.uk with a description of the problem and any error messages you receive.

Feedback & Complaints

We value your feedback and strive to improve our services. If you have any suggestions or complaints, please email us at info@stirlingmurder.co.uk. Our team will review and respond as soon as possible.

Stay Updated

Follow us on social media or subscribe to our newsletter to receive the latest updates, promotions, and event announcements.

  • Facebook: @StirlingMM
  • Instagram: @StirlingMurderUK
  • X: @StirlingMurderUK
  • TikTok: @StirlingMurderUK

For any other inquiries, feel free to reach out. We look forward to providing you with an unforgettable experience at Stirling Murder LTD!